Returns & Exchanges

We stand behind every polo we ship. If something is wrong with your order, we'll make it right.

Every product we sell is eligible for return — we don't do final sale.

Eligibility

To be eligible for an exchange or return, your polo must be unworn and unwashed (except in cases of transit damage). You'll also need your order number as proof of purchase.

How to Start a Return or Exchange

Email us at info@avvarastudio.com within 7 days of delivery. Include your order number and a clear photo of the issue, and we'll get back to you within 24 hours. Items sent back without first raising a request will not be accepted.

Size Exchange

If the size doesn't work, we'll exchange it for a different size — free of charge. One exchange per order. If your size isn't available, we'll issue an Avvara Studio gift card for the full amount, valid for 12 months.

Full Refund — What We Cover

• Wrong item sent — wrong colour or size versus what you ordered.
• Manufacturing defect — broken seam, loose stitching, or hole in the fabric.
• Collar defect — collar not structurally intact out of the box.
• Dyeing defect — uneven colour or visible patching before first wash.
• Damaged in transit — polo arrives torn or physically damaged due to shipping.

Free return shipping on all accepted refund requests. No restocking fees.

What We Don't Cover

• Change of mind on size — we offer exchanges, not refunds, for size issues.
• Change of mind on colour after ordering.
• Damage from machine washing on a hot cycle or tumble drying.
• Colour fading from washing with other garments or using bleach.
• Wear and tear from regular use.